- Returns and Exchanges
Returns and Exchanges
If you are not 100% satisfied with your purchase, TravelproLuggageOutlet.com offers you the option of an exchange or refund within 30 days from the day the product was shipped from our facility, provided that the merchandise is in the same condition that you received it in, unused and with the original hangtags still affixed to the product as delivered. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.
Used products are non-refundable. Products damaged during use and covered by warranty are handled ONLY by calling the Customer Service Department at 1-800-741-7471.
Return merchandise you wish to EXCHANGE using our mail return process. Exchange items will be shipped at no charge for standard shipping and handling.
- If you wish to exchange an item, please go to our website and place a new order. Our customer service team does not have the ability to order new item(s) on your behalf. A new order must be placed on the website.
- Once you have ordered the new item(s) on our website, please call customer service at 1-800-741-7471 and provide them with the new order number ID and an exchange shipping label will be provided.
- If you are not reordering and item, and wish to return it, you are responsible for returning the bag for credit.
Product & Exchanges By Mail
Making an online return is easy. Follow the below instructions to package your return and mail it back to us:
- Make a photocopy of the original packing invoice for your records.
- Circle the item(s) that you are returning and note the quantity and return reason(s) for each item on your invoice.
- Pack and seal your return securely, in the original carton if possible, and include the completed invoice.
- Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest UPS drop off location.
UPS Service Area
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items.
700 Banyan Trail
Boca Raton, FL 33431
Attn: Website Returns